What we do and what we don't do

What we do:

  • Listen to you. We cannot offer a suitable solution without taking the time to listen to your needs and ambitions.
  • Offer a personal professional service. Every client has a director overseeing their service. Every client is known to every member of staff. Every client is treated as though they are the only client.
  • Offer a quality service. Goes without saying really. We are Chartered Certified Accountants which means we have high standards.
  • Care about our clients. Regardless of the size of their business, all of our clients receive the same high standard of service.
  • Give fixed price quotes in advance of work commencing. We will give you a fixed quote, but for our own records we record all time spent on your affairs. When all work has been completed we will show you our time records. If our time records show a higher fee would have been justified, we will charge our original quote. If our time records show that the work has been completed quicker than we quoted for, we will charge you the smaller amount. That’s only fair.
  • Give flexible payment terms. Our normal payment terms are 30 days, however for larger clients payment plans over 3, 6 or 12 months can be arranged (although for 6 and 12 month plans we would require 1 or 2 monthly payments in advance).

What we don’t do:

  • Special offers available today only. Every client receives a professional service for a competitive fee. Why would we insult your intelligence with fake special offers or discounts ?
  • Give clients the hard sell. We don’t like being given the hard sell ourselves so we would never do it to potential clients. We don’t try to sell services to our clients that are of little or no use to them.
  • Have a large advertising budget. This website uses all of our advertising budget! The majority of our work comes from recommendations by existing clients, many of whom have been with us for years.
  • Try to confuse you with technical talk. We like to explain our advice in plain simple language – after all , we’re from Walsall!!